Contact Us

Consumer Credit Counseling Service of Rochester 

585-546-3440

 

Customer Service Phone Hours

Monday - Thursday: 9 am - 8 pm

Friday- 9am-5pm

 

Customer Service In Person Hours

Monday - Thursday: 9 am - 6pm

Friday- 9am-5pm

 

Counseling Hours- By Appointment Only

Monday - Thursday: 8 am - 8 pm
Friday: 8 am - 5 pm
Some Saturdays: 9 am - 1 pm

 

**Holiday hours may vary- please call ahead**

 

Headquarters:

CCCS of Rochester
1000 University Avenue,
Suite 900
Rochester, NY 14607

Phone: (585) 546-3440
Toll Free: (888) 724-2227
Fax: (585) 546-5693

 

Questions or New Clients Email: cccsinfo@cccsofrochester.org

Current Clients Email: clientsupport@cccsofrochester.org

 

**ACH Payment Changes**

If you are a current DMP client looking to make changes to an upcoming monthly payment, changes will no longer be accepted via email. Please call our Client Support department at 585-546-3440 Monday-Friday between 9am and 5pm to ensure that your request is processed timely.

 

We provide consumer credit counseling services including bankruptcy counseling, foreclosure prevention counseling, student loan counseling, housing counseling, reverse mortgage counseling, other options for paying off debts, and financial education services.

If you are asking for information or want an appointment, please use the form below. If you are already a client please email us at clientsupport@cccsofrochester.org. Please remember not to send sensitive information or payment change requests in this email.  We will contact you soon!

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